Context

A central government authority initiated a large-scale ERP implementation to digitalise administrative HR processes across more than 130 public institutions. The programme impacted over 60,000 employees and represented a fundamental shift in how HR services were delivered and governed across the public sector.

---

Challenge

The scale of the programme introduced significant variation in readiness, capability and local context across institutions. The challenge was not only to implement a new system, but to ensure alignment, adoption and value creation across a highly decentralised landscape.

---

My Role

I was engaged as Change Management Specialist for five months, supporting the programme with a pre-analysis resulting in the design of a structured, evidence-based change management approach.

My responsibility was to assess the need for change management, translate insights into a coherent strategy and support the programme with clear narratives and communication assets tailored to a broad and diverse stakeholder group.

---

Approach

The engagement began with a comprehensive pre-analysis to establish a solid foundation for the change effort. This included extensive impact and risk assessments, ADKAR analyses, and evaluation of both internal and external factors influencing adoption.

Based on the findings, I developed a change management strategy. A clear Tone of Voice was defined to ensure consistent and credible communication across institutions, supported by a core change story articulating the rationale, scope and expected benefits of the transformation.

To support engagement and alignment, I developed communication materials for a national roadshow, enabling programme representatives to communicate the change consistently while allowing room for local dialogue and concerns.

---

Outcomes

The pre-analysis provided leadership with a clear, evidence-based understanding of change risks, readiness and priority areas across the programme.

The resulting change management strategy, narrative and communication assets established a coherent foundation for adoption and benefit realisation — supporting alignment across institutions and strengthening the programme’s ability to manage change at scale.

---

Insight

Strong change management does not simplify complexity — it makes it understandable and manageable across diverse stakeholders.